Motel Policies
Please take a moment to familiarise yourself with our policies. If you have any questions, don't hesitate to get in touch.
Check-In & Check-Out
- Check-in
- 2:00 PM – 8:00 PM. Please contact us in advance if you expect to arrive outside these hours.
- Check-out
- 8:00 AM – 10:00 AM. Late check-out may be available on request, subject to availability.
- Early check-in
- Early check-in requests should be arranged prior to arrival. We will do our best to accommodate you.
Bookings & Cancellations
- Direct bookings
- Book directly with us and receive a 5% discount on your stay. No third-party fees, no hidden costs — just our best rate, guaranteed.
- Cancellation/No-shows
- Guests may cancel free of charge up to 2 days prior to arrival. No-shows and cancellations received within 2 days of the scheduled arrival date will be charged the full accommodation fee.
Payment
- Accepted methods
- We accept cash, EFTPOS, and major credit cards (Visa, Mastercard).
- Payment on arrival
- Full payment is required on or before check-in.
- Security bond
- A refundable security bond may be required at check-in and will be returned upon satisfactory inspection of the room.
Guests & Visitors
- Registered guests only
- Only registered guests are permitted to stay overnight. Please advise us of all guests at the time of booking.
- Visitors
- Visitors are welcome during reasonable hours. Please be considerate of other guests.
- Maximum occupancy
- Room occupancy must not exceed the maximum number of guests as specified at booking.
Noise & Conduct
- Quiet hours
- Quiet hours are from 10:00 PM to 7:00 AM. We ask all guests to be mindful of others, particularly those resting after long hospital visits.
- Respectful behaviour
- We expect all guests to treat the property and fellow guests with respect. We reserve the right to ask guests to leave if conduct is deemed inappropriate.
Smoking & Pets
- Smoke-free property
- Waikato Hospital Motel is a completely smoke-free property. Smoking is not permitted in rooms, on balconies, or anywhere on the premises.
- Pets
- We are unable to accommodate pets at this time.
Parking & Facilities
- Free parking
- Complimentary on-site parking is available for all registered guests.
- WiFi
- Free WiFi is available throughout the property.
- Housekeeping
- Daily housekeeping is provided. Please display the Do Not Disturb sign if you do not require service on a particular day.
Damage & Loss
- Damage to property
- Guests are responsible for any damage caused to the room or motel property during their stay. Costs will be charged accordingly.
- Lost keys
- A fee will apply for lost room keys or access cards.